If you travel through Sarajevo International Airport (SJJ) and misplace something — whether it’s checked luggage, a personal item left in the terminal, or something forgotten on board — there’s a dedicated Lost and Found service to help you try to recover it. Sarajevo Airport’s Lost and Found department works with airport staff and airlines to register and track lost items and luggage.
What Is Lost and Found at Sarajevo Airport?
The Lost and Found office at Sarajevo Airport is the official place where items that have been found in the airport terminal or baggage areas are collected, logged and stored until their owners are identified. It covers items left in public parts of the terminal, in waiting lounges, restaurants, toilets and other airport areas. It also handles luggage that didn’t arrive with you.
This office is located inside the terminal (in the arrivals/baggage claim area) and its hours are generally aligned with the airport’s operational schedule.
What to Do If You Lose Something at the Airport
1. Report It Immediately
If you realize that something is missing while you are still at the airport:
- Go to the Lost and Found office or ask at the airport information desk in the main hall.
- Provide a detailed description of the item, where you last saw it and your contact information.
- If it’s luggage, you may be referred to your airline’s baggage counter to file a delayed baggage report.
Reporting Lost Checked Luggage
If your checked baggage doesn’t arrive at the carousel:
- Report the issue at the airline’s baggage service counter immediately when you discover it.
- You will likely be asked to complete a Property Irregularity Report (PIR) with details such as baggage tag number, flight number and item description.
- Airlines typically keep searching for missing luggage for a period (often up to about 30 days) and issue you a reference number so you can track the status.
For specific airlines, such as Ryanair, this PIR number is essential for tracing delayed or damaged baggage and later filing any related claims.
Contacting Lost and Found
You can reach Sarajevo Airport’s Lost and Found service directly using these details:
📞 Lost & Found Office (Sarajevo Airport): +387 33 289 105
📧 Email: lost‑found@sarajevo‑airport.ba
You can also ask for assistance at the airport’s information desk in the main terminal hall.
What Happens After You Report a Lost Item
Once you’ve registered your lost item:
- The item is entered into a tracking system used by the airport staff. Sarajevo Airport uses systems to help match found items with reported losses.
- If a match is found, Lost and Found will contact you using the information you provided.
- You can arrange to pick up the item at the airport or make other arrangements with Lost and Found staff.
For lost luggage specifically, once it is located by the airline or airport, you may be able to arrange delivery to your hotel or home address if you’re no longer in the city (airline policies vary).
Items That Can Be Reported and Recovered
The Lost and Found office handles:
- Personal items left in the terminal (phones, wallets, keys, etc.)
- Items left in airport lounges, cafés or restrooms
- Baggage left in seating areas
- Items discovered on board aircraft but collected after deboarding (you may still need to report this via your airline)
What is not usually handled by Lost and Found are things lost in restricted areas past security checkpoints — those may need to be reported through security staff or your airline.
Important Tips to Increase Your Chance of Recovery
✔ Act quickly: Report lost items before you leave the airport.
✔ Describe it well: Provide clear descriptions, including colour, brand, size and where you last had the item.
✔ Keep travel documents: If reporting lost baggage, save your boarding pass and baggage tag — these help airlines track your luggage.
✔ Use official contacts only: Ignore fake ads online claiming Sarajevo Airport sells lost luggage — these are scams and not affiliated with the airport.
Avoiding Lost Item Scams
Be aware that fraudulent online ads have been circulated claiming that Sarajevo Airport sells unclaimed luggage cheap or online — these are fake and misleading. The airport does not sell lost luggage online and advises passengers to use official communication channels for Lost and Found inquiries.
Summary
The Lost and Found service at Sarajevo Airport helps passengers report and recover items lost in the terminal or baggage that didn’t arrive. When you lose something:
- Report it immediately at the Lost and Found office or information desk.
- Provide detailed information and contact details.
- Use your baggage tags and PIR reference for missing luggage.
- Follow up with the Lost and Found team if the item is located.
- Ignore scams online claiming to sell lost luggage.
With the right steps and persistence, there’s a good chance your lost belongings can be returned to you — so stay calm and report the issue as soon as you notice it.
